This agreement is entered into between Epoch Consultancy London Limited, based in the United Kingdom (“Consultant”), and the individual or entity receiving consultancy services (“Client”), regarding the provision of immigration and visa consultancy services for the United Kingdom.
1. Scope of Services
1.1. The Consultant provides consultancy services related to immigration processes, including visa application preparation, preliminary assessments, document checks, sponsor licence consultancy, immigration status updates, and Home Office procedures. 1.2. The Consultant only provides information and application support services and does not guarantee the approval of any visa or immigration application. 1.3. Official applications and decision-making processes are entirely within the authority and discretion of the UK Home Office or relevant institutions.
2. Client Obligations
2.1. The Client is responsible for providing complete and accurate information to the Consultant during the application process. 2.2. The Client is responsible for ensuring all documents are authentic and up to date. 2.3. The Client must submit the required documents in a timely manner as directed by the Consultant. 2.4. The Consultant is not liable for consequences arising from incomplete or misleading information/documents provided by the Client.
3. Fees and Refund Policy
3.1. The services provided are subject to fees, and pricing will be communicated in writing in advance based on the scope of services. 3.2. No refunds will be issued for consultancy services once they have commenced, regardless of the completion status. 3.3. Official fees, Home Office charges, or third-party costs incurred during the service period are the responsibility of the Client.
4. Confidentiality and Data Protection
4.1. All personal data of the Client is processed and protected solely for the purpose of providing services, in accordance with the Privacy Policy. 4.2. Epoch Consultancy London Limited undertakes to comply with applicable data protection regulations, including GDPR and KVKK.
5. Limitation of Liability
5.1. The Consultant has no influence over the decisions of official authorities and cannot be held responsible for application rejections. 5.2. No liability is accepted for indirect, incidental, or consequential damages.
6. Dispute Resolution
6.1. Any disputes arising between the parties will first be addressed in good faith. 6.2. In case of unresolved disputes, the courts of England shall have jurisdiction.
7. Entry into Force of the Agreement
7.1. By engaging the consultancy services, the Client is deemed to have accepted the terms of this agreement. 7.2. Epoch Consultancy London Limited reserves the right to update this agreement without prior notice.
